The Customer Service Knowledge Challenge

The Customer Service Knowledge Challenge is a training needs assessment which measures an individual's knowledge of customer service in the following seven areas:

  • Attitude - Customer Service Personality
  • Time Management
  • Knowledge of Product or Service
  • Developing and Maintaining Rapport
  • Identifying Problems, Needs, and Desires
  • Meeting the Customer's Needs and Increasing the Order
  • Order Entry, Fulfillment, Follow Through

An important feature of the report is that it measures an individual's knowledge of customer service skills.  The report then provides positive feedback regarding the mastery of each section and provides recommendations for books that are specifically selected to target any areas of weakness concerning that part of the process.

This online training needs assessment takes approximately 30 to 45 minutes to complete.  The Internet based assessment program is fast, easy and efficient.  Call us at 985-651-2819 and we will be happy to help guide you to the proper assessment for your needs.


 

Sample Customer Service Knowledge Report.

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